Welcome to SIMmersion Support! You can raise a request for customer service using the options provided below.
Other Questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"195f77d1a87bf63474dd7b7f2e81c6268402d98c_lout","branding":{"id":"1","key":"cs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1d5a85","headerLinkHoverBGColor":"#1d5a85","headerBadgeColor":"#1d5a85"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d96753b0-2f8c-4c79-80d5-d2e7e58174a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGU5MTc0Yi1kMzc1LTQwNTgtOWYzYi1jM2QyNDlhNTQyZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5Njc1M2IwLTJmOGMtNGM3OS04MGQ1LWQyZTdlNTgxNzRhMyI6WyJyZWFkIl19LCJleHAiOjE3NTIzMDc3OTgsIm5iZiI6MTc1MjMwNzE5OH0.srHREesG2rSzNpt3h8szVVPW2o9K-jIKjej4dLO7llc&client=e0e9174b-d375-4058-9f3b-c3d249a542fe&mode=fit","logoId":"d96753b0-2f8c-4c79-80d5-d2e7e58174a3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SIMmersion Help Center!","sharedPortalName":"SIMmersion Support","translations":{"en-US":{"helpCenterTitle":"Welcome to the SIMmersion Help Center!","sharedPortalName":"SIMmersion Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a6693","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/908821ec-35de-447a-b5b4-6b126f195bb3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGU5MTc0Yi1kMzc1LTQwNTgtOWYzYi1jM2QyNDlhNTQyZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwODgyMWVjLTM1ZGUtNDQ3YS1iNWI0LTZiMTI2ZjE5NWJiMyI6WyJyZWFkIl19LCJleHAiOjE3NTIzMDc3OTgsIm5iZiI6MTc1MjMwNzE5OH0.2nT1JfMvDpg3VRucgIFNYUGmrxAvNvuPWMQ2HFJutDA&client=e0e9174b-d375-4058-9f3b-c3d249a542fe&height=300&mode=fit","bannerMediaApiFileId":"908821ec-35de-447a-b5b4-6b126f195bb3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10039,"serviceDeskId":1,"name":"Customer Service","description":"<p>Welcome to SIMmersion Support! You can raise a request for customer service using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and Billing Questions","descriptionHtml":"","callToAction":"Licensing and Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product Trial Questions","descriptionHtml":"","callToAction":"Product Trial Questions","introHtml":"<p>Trying out a simulation and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Tell us about the problems you're experiencing with the training.</p>","icon":10545,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help with login, a training, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6859c20b-8495-3447-91c0-de3e95186f0f","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://simmersion.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGU5MTc0Yi1kMzc1LTQwNTgtOWYzYi1jM2QyNDlhNTQyZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMDgzOTgsIm5iZiI6MTc1MjMwNzE5OH0.eXMNjtjRHTaBmR-2NQGZxvdy1i_E-U04gqLkPxXubDA","targetCollection":"upload-project-10039","endpointUrl":"https://api.media.atlassian.com","clientId":"e0e9174b-d375-4058-9f3b-c3d249a542fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":4,"projectId":10039,"issueType":{"id":"10032","name":"Support"},"form":{"name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://simmersion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-07-12T03:59:58-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6859c20b-8495-3447-91c0-de3e95186f0f","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://simmersion.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMGU5MTc0Yi1kMzc1LTQwNTgtOWYzYi1jM2QyNDlhNTQyZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMDgzOTgsIm5iZiI6MTc1MjMwNzE5OH0.eXMNjtjRHTaBmR-2NQGZxvdy1i_E-U04gqLkPxXubDA","targetCollection":"upload-project-10039","endpointUrl":"https://api.media.atlassian.com","clientId":"e0e9174b-d375-4058-9f3b-c3d249a542fe","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}